EasyAccess Business Solutions Inc. provides superior support to ensure that our software will successfully install, deploy and run in your IT environment. Our commitment is to provide high quality service through our knowledgeable support experts.
.Biz automatically comes with Code Defect Support. You report a bug, we'll fix it, no charge.
.Biz Standard Support
Our Basic Support offering provides you with unlimited email / telephone support. It is available from 9-5 during EasyAccess Business Solutions Inc.ís office hours and excludes holidays and weekends. Support includes the following:
- Provide bug fixes, patches or workarounds.
- Provide new releases or versions
- Provide Unlimited Support via Email and Phone
Contact Support through phone or email and get answers fast to your questions. Our role is be aware of your overall business needs and demands and be available to answer all your questions and resolve any challenges that you may face. Our maintenance provides you with access to the most current releases and versions to .Biz.
Custom Solution Extended Support
For customers that have a custom solution of .Biz and do not have a programmer on-staff, then this is an option that is available to you. Custom Solution Extended support includes all the same features of Standard Support as well as the following:
- We will safe keep you custom source code, install executable and make the source code available upon request
- We will apply any and all new base product features to your Custom Solution, upon your approval
- We will apply and test any base product reported bugs that other customers may report
Unlimited Telephone Support
A toll free 1 888 number is
available for customers in North America to contact support.
Our support is delivered out of Ontario, Canada.
Unlimited E-Mail Support
Any new service packs and product updates will be available for download at no charge
Support Business Hours
Our hours of support are Monday to Friday from 9am to 5pm EST excluding Canadian holidays.
.Biz Support Document Library
|For more information, Call
888-337-7720 or 905-729-3459
Copyright © 1999-2013 EasyAccess Business Solutions Inc.