Service Request Management

The Source Code
Service Request
Incident Management
Change Management
Asset Management
Service Level Management
Project Management
Survey Management
Requisition Management

.Biz Service Request Management

The .Biz Service Request Management Module provides you with a Service Request / Self Service portal that allows users to initiate Service Requests, search your Knowledgebase, view their Message Board and much more.

The .Biz Service Request Management Module provides a solid foundation for complete Business Service Management. Fully integrated into the .Biz Suite of Modules, it provides your end-users with a Single Focal Point for all interactions.

The .Biz Framework provides advanced Service Request workflow management and includes a comprehensive set of ITIL features to ensure the quickest possible resolution of Service Requests.

All of these features are included:

Service Request / Self Service Portal
Pre Defined Service Requests
Custom Service Requests
Management Console for real-time Service Delivery Monitoring
Automatic Agent and Group Assignments
4 Tiered Categorization
Automatic Escalations
Automatic Notifications
Single Click Problem and Known Error creation based on Incident
Time Calculations in user defined Business Hours
Whiteboard & Message Board
Attachments
Permissions
Field Level Auditing
Active Directory and MS Exchange Integration
Web based Crystal Reporting
Fully integrated into the .Biz framework
Associations
Quick tickets
and much more...

To Download the .Biz Brochure, click here .Biz Information Brochure

Try the Service Request Portal

Live On-Line!

.Biz End User

LoginID:

Password:

Click here for .Biz Brochure...

Service Requests

Best Practices are used to manage a Service Request in its entire life cycle

1. Easy and Intuitive

2. Fully Web Based

3. Validated Logins against your Active Directory!

Knowledgebase

Let your end users solve their own issues using the Built-in Knowledgebase, which provides solutions to common problems.