.Biz in the News

The Source Code
Service Request
Incident Management
Change Management
Asset Management
Service Level Management
Project Management
Survey Management
Requisition Management

.Biz in the News.....

August 2010 - New .Biz application goes live at Bank

EasyAccess is pleased to roll-out into production at one of Canada's largest bank in Toronto a new customized Issue, Action, & Decision solution. This application is fully integrated within the .Biz Framework of applications. EasyAccess met all the milestones and delivered on-time, under budget, resulting in great customer satisfaction.

July 2010 - .Biz Issue, Action & Decision app for large Bank

EasyAccess is pleased to announce it has been awarded a contract to design, develop and implement an Issue, Action & Decision application for a large bank in Toronto. This application will streamline an existing process realizing significant cost and time savings for the Bank.

June 2010 - .Biz on high alert for G20 in Toronto, Canada

As part of the preparations for the G20 summit, EasyAccess has worked closely with our customers in Toronto, Canada. This involved preparing a Disaster Recovery plan, moving the physical infrastructure to an off-site Business Recovery Centre and pro-actively monitoring the systems while being on-call standby. We are pleased to report everything went without incident.

May 2010 - .Biz provides services to large Auto maker

EasyAccess has been busy providing Consulting Services to a large Auto maker for their corporate IT centre which has been running .Biz for many years. Their continued commitment to the .Biz platform has given them a full featured custom application that realizes significant cost savings.

April 2010 - BCM Solution going live at Bank

EasyAccess is pleased to roll-out into production at one of Canada's largest bank in Toronto a new customized Business Continuity Management solution. EasyAccess met all the milestones and delivered on-time resulting in great customer satisfaction.

March 2010 - .Biz Change Management at Large Auto Maker

EasyAccess is pleased to provide Consulting Services to the worlds largest automaker to roll out .Biz Change Management. The application will be deployed across Africa with the central server in South Africa.

February 2010 - Business Continuity Management solution

EasyAccess was rewarded a contract to implement a custom Business Continuity Management solution at one of Canada's largest bank in Toronto. This solution is fully integrated within the .Biz suite of applications.

January 2010 - New BizBerry now in production

The new super thin 'BizBerry' - a RIM / Blackberry application - is now available. This allows Agents to create and update Requests from their mobile Blackberry and Management can make approvals decisions while on-the-go, all in real time with no sync-up. Fully integrated within the .Biz Framework for Notifications, Escalations and more...

December 2009 - Custom Equipment Requisition deployed

A successful deployment of a custom Equipment Requisition module went into production at one of Canada's largest banks in Toronto, Ontario, replacing an out-dated Lotus-Notes application. This custom solution allows for easy submission of requests, a fully escalated approval process with Notifications, picking items by Vendor and much more.

November 2009 - New .Biz Spell Check feature

A new spell check feature has been added to .Biz. It's all included in the new download at no extra cost.

October 2009 - New BlackBerry Application under Development

A new BlackBerry application, BizBerry, is under development that will allow Agents and Users to Search, Create and Update Incidents, add Worklogs and Close Service Requests all from their Blackberry. Expected Release date is forth quarter 2009..

September 2009 - Bank Consulting Services Continue

EasyAccess Business Solutions Inc. continues to see an increase in our Services Division with one of Canada's largest banks. Currently .Biz is replacing a Requisition Management application originally developed by IBM.

August 2009 - Large Canadian Bank rolls out .Biz globally

One of EasyAccess's longest standing clients and one of Canada's larges banks has engaged our Consulting Services to help roll out .Biz worldwide. Currently being used at bank locations in Toronto, London, Singapore, Tokyo and New York, the intial roll-out included Incident Management. The next major application the Bank is rolling out is our Requisition Management, in order to replace an existing application and consolidate under .Biz.

June 2009 - Consulting Services Continue

EasyAccess Business Solutions Inc. continues to see an increase in our Services Division with customers requesting customizations to the .Biz product. Existing customers are finding that with little changes .Biz can work in many departments and areas of their business, thus reducing their expenses

May 2009 - Global Interest in .Biz

The .Biz product is not limited to the North American market. Inquiries and sales have been made throughout the globe in many different continents. Currently the product supports English and French languages, but support for other languages is coming soon.

March 2009 - New .Biz Evolution is Coming

Biz Evolution will give .Biz software a new look and feel, while still maintaining all of its original features, functions and backend. You can get a sneak peak at it by trying the On-line Demo.

February 2009 - New Single Sign On and 2-Way E-Mail

We are very pleased to announce our new .Biz Single Sign On feature, that automatically detects your Login and let's you into .Biz seamlessly.

As well, we now have a full two-way e-mail submission and update feature, which monitors a Mailbox and creates or updates Incidents, saving any attachments and notifying the Agents and end users of updates.

January 2009 - New Hosted .Biz Service Offering

We are very pleased to announce our new Hosted .Biz service, a fully web-based hosted version of .Biz. This allows you to quickly implement an IT Service Management solution without the up-front costs or long term commitment. Just sign up by the month starting at $25/month.

Our first customer for the new Hosted .Biz is a group of Remedy/BMC Consultants working remotely together on Projects for their clients. This allows the Consultants and Clients to have access to their IT Service Management application anywhere, anytime, without the overhead of maintaining their own environment, allowing them to focus on their core business.

Check this all out http://www.ITSMSoftware.biz .

As well, new features to the Purchase Order module have been published, allowing users to submit Purchase Orders from the Service Request module. Purchase Orders can now have approvals, as well as a Categorization of the Line Items, a 'My Favourites' Line Item feature and much more.

December 2008 - .Biz at Canadian Bank used World-Wide

With a very successful roll-out at TD Bank in Toronto, the solution is now being used World-Wide in Toronto, Tokyo, Hong Kong, Singapore, Sydney Australia, Vancouver, Calgary, Montreal and Quebec City, all from a single installation of .Biz. This demonstrates how .Biz is truly designed to be a World Wide Web Application, reliable, scalable and easily deployed as an Enterprise Global Solution to offices and departments around the world.

After many updates to the product, we are pleased to announce the updated documentation for .Biz. This is available for download from our downloads page, as well as it is embedded in the updated setup program. A new Users Guide helps End Users to easily understand .Biz.

November 2008 - Sales targets exceeded & New Support options

EasyAccess Business Solutions exceeded it's yearly sales targets at the end of 3rd quarter! We attribute this to the current economic environment, where Companies need to realize better Return On Investment on their software and finding .Biz a better value than the competitors.

We are pleased to announce our "Custom Solution Extended Support" option, in which we roll all code fixes and feature enhancements to our base product into your custom solution. This allows you to keep your custom solution up-to-date without having to manage these updates yourself.

We continue to provide Consulting services to our customers as part of several .Biz upgrades and world-wide rollouts that are currently in progress, all have met their deadlines and have been well received by their user communities.

October 2008 - Large Canadian Bank upgrades to .Biz

Our long standing customer, TD Bank in Toronto, Canada, has been running our original Help Desk software for 6 years, and has easily upgraded to .Biz. This solution will roll out to several countries and be their main IT Service Management Solution.

As well, we are pleased to upgrade our existing customer VXI from our legacy EasyAccessHelpDesk to our new .Biz. VXI has been using EasyAccess for several years now, managing requests from all over the world.

This demonstrates our commitment to our customers and to ensure easy upgrade and forward compatibility, making .Biz a solid future-focussed investment.

September 2008 - New Purchase Order Features

Based on real-world customer feedback, we have made many significant improvements to our Requisition Management module. These enhancements make it easier to create Purchase Orders, preview the orders and send them to your supplier with a click of the mouse. You can Manage your Item Catalogue based on your Suppliers, for accurate ordering. These features, and much more are now part of .Biz.

August 2008 - New Change Scheduling Calendar feature

With an easy monthly Calendar overview, quickly display all Scheduled Changes, allowing you to effectively manage Changes. As well with a click of the button, an Agent can see their Scheduled Changes, Tasks and Project Items. With easy Drill Down to review activities on a day-to-day basis, this new Scheduling feature is fully integrated into .Biz at no extra cost.

July 2008 - Custom Solution rolls out across Africa

We are pleased to roll out a custom solution of .Biz across Africa for Toyota in South Africa and their distributors in other African Countries. The solution allows distributors to operate their own 'Virtual Service Desk', allowing escalation of activities to Toyota South Africa HQ and the re-assignments back. As well, head quarters can monitor all .Biz activities across all regions and distributors. A very successful roll-out.

Several product enhancements have been made, as we continually improve .Biz.

June 2008 - Requisition Module Now Available!

Our new Requisition Management Module is now rolled into .Biz. Existing customers get this new module at no charge.

We are also please to provide a custom solution to Toyota in South Africa that allows all their distributors across Africa to use .Biz as their own regional 'Virtual Service Desk', as well as escalate Requests to Headquarters in South Africa, allowing Toyota South Africa to monitor all activities in the regions.

May 2008 - Beta Version of Requisition Module Available Soon

Our new Requisition module, complete with Approvals, Purchase Orders, and Line Items has been fully integrated into the .Biz solution. The full version will be available in the base product shortly.

EasyAccess Business Solutions welcomes new customers from Florida and Maryland. We continue to win over previous Remedy customers. As well, our Support and Consulting services continue to grow.

April 2008 - .Biz Requisition coming soon!

We are now in the development completion phase of our new Requisition Module, and expect to release this new feature shortly. Stay tuned for more information...

March 2008 - .Biz v2 Source Code now released

Our development team has just completed a 4 month upgrade and test period of .Biz, and we are pleased to now make the new .Biz v2 Source Code available. For existing .Biz clients, this source code upgrade is free.

February 2008 - .Biz lands prestigious Client

We are very pleased to announce that the worlds largest software company has chosen .Biz over all other ITSM solutions. Our Web Site transparency, our solid Architecture and Source Code availability were the key points that separated .Biz from the crowd.

In February we also welcomed new clients in Ireland and United States. As well, we provided services to enhance an existing .Biz custom solution to a client in South Africa.

New product development includes the new Data Viewer and Exporter, allowing for easy custom report generation and export to Excel and .PDF. Charting is included, and will continue to be enhanced in future releases.

January 2008 - Biz v2.0 is now available!

.Biz v2.0 is now released. This new version is now available for Visual Studio .NET 2005 and NET 2.0. Enhancements in .Biz v2.0 are:

Improved Performance

Closer integration to Active Directory via LDAP

Ported to latest Microsoft Platforms and technologies

Improved ITIL processes within base product

and much more...:

December 2007 - Preparing for v2.0

EasyAccess Busines Solutions is currently working on our new v2.0 to be released in January. There are many improvements planned, stay tuned for more...

November 2007 - Consulting Services on the Rise

The Consulting Services Branch of EasyAccess Business Solutions Inc. has had a strong showing this quarter. Additional functionality, new reports, changes to workflow and custom definitions has been created for new and existing customers. Using the Design Change Request process, customers have been easily able to request new changes to their existing .Biz product. Changes have been completed for several customers including a Canadian Bank, a Telecom Company, a HealthCare provider and a Automaker in South Africa. Consulting services have already been booked for January, call now to get in the schedule.

October 2007 - International Bank implements custom Help Desk

An existing customer for years, Citibank implemented a custom solution, CitiHelp out of Boston, MA..

October 2007 - Major Bank implements .Biz across Canada

The initial roll-out of .Biz at HSBC in Canada proved so successful, it has been rolled out to other departments at HSBC operations, as well as across Canada at the individual Branches.

September 2007 - Municipality in UK selects .Biz

After having a personalized walk through of .Biz and trying the free 90 day Trial, .Biz was purchased by a municipality in UK, the City of Carlisle, United Kingdom.

September 2007 - EasyAccess survives merge at Telecom

One of our longest standing customers, Petrocom, New Orleans, LA, recently merged with several other Telecom Providers. During this merge, all parties technologies were reviewed, and it was decided to adopt EasyAccess as the primary platform for IT Service for the new company, Broadpoint.

August 2007 - Customized Solution Delivered to Health Care Service Provider

EasyAccess Business Solutions has supplied a customized solution focusing on Incident Management and Change Management to replace an existing Remedy solution in Dallas TX.

July 9, 2007 - .Biz in Canadian Government Council

The government run Canada Council of the Arts in Ottawa, Canada, purchased .Biz. because it fit their needs out-of-the-box, particularly the Asset Management module which allowed them to keep track of all assets within their organization.

May 11th, 2007 - .Biz at Global Communications Supplier

EasyAccess Business Solutions is supplying Andrew Corp., a global designer, manufacturer, and supplier of communications equipment, services, and systems with a Custom .Biz solution. It allows the tracking of their Equipment at Customer Sites and their Incidents, with an easy to use Customer login. This is a rapid deployment, offering a full featured custom solution in short time. Stay tuned for more details.

April 15th, 2007 - .Biz v1.1 is now available!

.Biz v1.1 is now available for download and upgrade. New features include our Survey Module, enhanced Time Management and an improved Help Console. View the new version Live On-Line or download it from our Downloads page.

April 2007 - .Biz wins US Health Care Service Provider

EasyAccess Business Solutions is pleased to announce the roll-out of .Biz at one of US most innovative service provides to the Health Care Industry, Broadlane. Stay tuned for more details...

"We beat out the Industry leader in ITSM solutions at this account, Remedy ARS, a testament to our product and exceptional service" - Nic Nielsen

March 2007 - .Biz conquers another Continent!

EasyAccess Business Solutions is pleased to welcome on board one of the worlds largest automakers affiliate in South Africa, Toyota South Afrrica. Stay tuned for more details....

February 2007 - .Biz Rolls across Canada at HSBC

EasyAccess Business Solutions is pleased with the successful roll-out of .Biz at one of the worlds largest banks. The solution is a customized Service Request application, where Bank Branches initiate requests such as Account Openings, Account Closures etc.. and at the Bank's Canadian Headquarters in Toronto, these requests are handled by Agents.

A word from Nic Nielsen, Founder & CEO

"We are thriving in this tough economic environment, and see it as an unique opportunity for EasyAccess Business Solutions to demonstrate how our offerings and software provide very tangible value and cost savings to our customers.."

"We have great customer satisfaction and we will continue to work closely with each of them to make sure of that."

"With our expertise and superior service, we see 2010 as a year with many new opportunities.."