.Biz in the News.....

February 2012 - Custom Solution Enhancements in Production

   As part of our ongoing service, enhancements to a custom solution were rolled into production at a British Columbia Crown Corporation.

   As well, the .Biz Business Continuity Management (BCM) solution will be rolled out to the US locations of a Canadian Bank, which will include enhancements for their specific requirements.

January 2012 - .New .Biz Exam Scheduling Module

   We are please to announce the awarding of a contract to develop a .Biz Exam Scheduling module to integrate into an existing .Biz custom solution. This module will allow Agents and CSR's to schedule Exams at locations throughout British Columbia for their Candidates.

December 2011 - .Biz Event Management goes live

   .Biz Event Management is now live. Users can register for an event and receive e-Tickets to the event immediately upon submitting. Bar Code readers will scan the E-Tickets for check-in to the event. At the end of the Event, the Tax Vouchers will be scanned for different attendees.

November 2011 - .Biz Event Management enhancements

   Enhancements to the .Biz Event Management solution are in the works, which includes defining Events, Sending Invitations with the optional use of Outlook Calendar Appointments, Registration, Bar-code scanning for Check-in and much more.

   EasyAccess is also pleased to roll out Phase 3 of our Call Centre Solution at a British Columbia crown corporation. 30 Agents manage 10,000+ requests a month using .Biz, receiving Fax and Email inquiries directly into .Biz. Calls are transferred to the Agents via .Biz Screen Pops where client information is pre-populated from an Oracle legacy application. With the use of the new Rich Text Editor, updates sent via Email that automatically create or update Requests maintain their original Email formatting when viewed in .Biz.

October 2011 - .Biz at global bank in Manhattan

   An existing client, a global bank located in Manhattan, NY, has upgraded their existing EasyAccess Help Desk solution, which they have been using for the last 6 years, to the new .Biz ITSM Solution without any data loss.

  As well, Hotel Booking Solutions Inc., a global software company, has upgraded their existing EasyAccess Help Desk solution, which they have been using for the last 7 years, to the new .Biz ITSM solution.

September 2011 - New Rich Text Editor in .Biz

   With the use of the new Rich Text Editor, users can format text in worklogs and e-mails using standard text editing features and toolbars. This is all part of the ongoing improvements to .Biz.

   New features are being added to the Service Request Module for an existing customer to allow for on-boarding/off-boarding of employees.  This will quicken the entire process of supplying a new hire with all appropriate ids and access as well as removing access for termination. 

August 2011 - New Project starting & enhancements to BCM

   EasyAccess is pleased to start a new project to develop a custom solution for an Application Support service desk. The solution will automate their processes to better manage Requests, Expectations & Timings for an IT department that supports Banking Trade Applications. This solution will integrate Outlook and .Biz to mange incoming e-mail as well as provide a user interface for Agents and End users to manage their Requests.

   As well, EasyAccess will be providing enhancements to their Business Continuity Management solution deployed at one of our largest clients.

July 2011 - New .Biz Integrations - Bar Codes and Screen Pops

   EasyAccess is pleased to roll out two new integrations, Bar Codes and Screen Pops.

   A Bar Code integration was introduced into the EAEvents module to simplify data entry, reduce wait times and improve process times.  The Bar code reader was used to scan entrance Tickets which allowed the check-in of over 600 people in record time. The Bar Codes also enabled quick Item and Bidder identification during a Charity Auction event, which raised more than $1.2 million Canadian dollars for Children's Charities.

   Screen Pops were rolled out at a British Columbian Crown Corporation's Customer Service Desk, where data collected by the IVR / VRU is passed to .Biz, along with the caller on the phone, in a Screen Pop where .Biz does a look-up into an Oracle legacy system and pulls the caller's information up for the Agent to address the call. This integration was implemented together with Bell Canada and is in full production.

June 2011 -.Biz Event Management solution in Production!

   The new .Biz Event Management solution has been rolled into production, initially managing one of Canada's largest bank's Charity Auction, where hundreds of thousands of dollars of donations are managed through .Biz, culminating in a Charity Auction night. .Biz manages Raffles, Fundraisers, Cash Donation,Ticket Sales, Tax Receipts, Bidders, Donors, Integration to on-line credit card processing and everything in between.

May 2011 - Call Centre solution with Fax Integration goes Live

    .Biz went live with a custom Call Centre solution where Requests are routed to various Agent Queues based on Request Type. Incoming Faxes automatically create Service Requests in .Biz and are routed to Agents where the Fax Viewer allows the Agent to process the Fax Request without ever handling a piece of paper! Incoming E-Mail create or update existing Requests in .Biz, no more monitoring a Mailbox. All the software and licenses are completely free, saving this client hundreds of thousands over other competitor's solutions that were considered (BMC/CA/HP/Frontrage/SD...). Next release of this custom solution will include calls routed from the ACD to screen pop client information at the Agent desk, all within .Biz ,to handle Phone, Fax, Email, Walk-in and Internal Requests from a single consolidated application.

   From the start of the project to go-live date was less than a Month, demonstrating our agile approach to delivering custom solutions and meeting tight deadlines.

   April 2011 - .Biz part of Multi-vendor solution at BC Crown Corp

    .Biz has been chosen as the CRM component of a Call Centre solution at a British Columbian Crown Corporation. This custom solution will include screen pops into .Biz with look-ups into an Oracle database, automatic Request generation from In-coming Faxes and E-Mails, Request Routing and much more. EasyAccess is working with Canada's largest Telecom and several IT vendors, where .Biz is the application that pulls it all together.

March 2011 - .Biz Spanish version now Available

    EasyAccess is pleased to announce our partnership with GRA Associates in launching the new .Biz in Spanish. GRA Associates will represent EasyAccess Business Solutions in the Latin American Market, combining our software with their expertise to provide ITSM Solutions tailored to the Latin American market.

February 2011 - EasyAccess awarded Custom Solution contract

    EasyAccess is pleased to announce being awarded a contract to provide Consulting Services to develop a custom Event Management solution based on the .Biz platform. It is anticipated this solution will be in production end of May 2011.

January 2011 - Celebrating 10 years in Production!

    EasyAccess is pleased to announce the 10th year anniversary of our oldest continuous production site. This customer is one of the big 5 Canadian Banks and has been in production since 2001, easily upgraded through our product evolution without any data loss or conversion. This site has over 400 Agents logging 5000+ calls/month. This shows how .Biz is a reliable, scalable and secure technology to invest into for the future, surpassing the software life span of many competitors.

December 2010 - Consulting Services continue

    EasyAccess has secured a contract extension to continue providing Consulting Services implementing a custom solution of .Biz at one of Canada's largest banks. As well, we have re-engaged several existing customers who after years of using .Biz wish to enhance their solution to meet their growing needs.

November 2010 - E-Mail Submission live at Bank

    EasyAccess has been keeping busy providing Consulting Service enhancing a custom application with enhancements to the Requisition and Reporting Module, As well, the .Biz Two-way E-Mail interface went into production at a large Bank. This integration monitors a mail box for incoming requests and creates or updates the Request(s) automatically. This saved significant time as the mailbox no longer needed manual attention.

October 2010 - Service Request using Standard Forms

    EasyAccess has been awarded a Services Contract to develop and deploy a Service Request custom solution where End-Users make requests using customized Web Pages that emulate the Standard forms that previously were hand-filled and faxed. The solution will streamline collection, validation, auditing, approval tracking and reporting of all Service Requests, realizing productivity increases and cost savings.

September 2010 - Requisition Enhancements

    EasyAccess is pleased to continue enhancements on a custom Equipment Requisition solution that EasyAccess previously developed and moved into production. The existing solution has gained such user acceptance, that additional features and functions have been added to further meet and exceed business objectives.

August 2010 - New .Biz application goes live at Bank

    EasyAccess is pleased to roll-out into production at one of Canada's largest bank in Toronto a new customized Issue, Action, & Decision solution.  This application is fully integrated within the .Biz Framework of applications. EasyAccess met all the milestones and delivered on-time, under budget, resulting in great customer satisfaction.

July 2010 - .Biz Issue, Action & Decision app for large Bank

    EasyAccess is pleased to announce it has been awarded a contract to design, develop and implement an Issue, Action & Decision application for a large bank in Toronto. This application will streamline an existing process realizing significant cost and time savings for the Bank.

June 2010 - .Biz on high alert for G20 in Toronto, Canada

    As part of the preparations for the G20 summit, EasyAccess has worked closely with our customers in Toronto, Canada. This involved preparing a Disaster Recovery plan, moving the physical infrastructure to an off-site Business Recovery Centre and pro-actively monitoring the systems while being on-call standby. We are pleased to report everything went without incident.

May 2010 - .Biz provides services to large Auto maker  

    EasyAccess has been busy providing Consulting Services to a large Auto maker for their corporate IT centre which has been running .Biz for many years. Their continued commitment to the .Biz platform has given them a full featured custom application that realizes significant cost savings.

April 2010 - BCM Solution going live at Bank

    EasyAccess is pleased to roll-out into production at one of Canada's largest bank in Toronto a new customized Business Continuity Management solution. EasyAccess met all the milestones and delivered on-time resulting in great customer satisfaction.

March 2010 - .Biz Change Management at Large Auto Maker

    EasyAccess is pleased to provide Consulting Services to the worlds largest automaker to roll  out .Biz Change Management. The application will be deployed across Africa with the central server in South Africa.

February 2010 - Business Continuity Management solution

    EasyAccess was rewarded a contract to implement a custom Business Continuity Management solution at one of Canada's largest bank in Toronto. This solution is fully integrated within the .Biz suite of applications.

January 2010 - New BizBerry now in production

    The new super thin 'BizBerry' - a RIM / Blackberry application - is now available. This allows Agents to create and update Requests from their mobile Blackberry and Management can make approvals decisions while on-the-go, all in real time with no sync-up. Fully integrated within the .Biz Framework for Notifications, Escalations and more...

December 2009 - Custom Equipment Requisition deployed

    A successful deployment of a custom Equipment Requisition module went into production at one of Canada's largest banks in Toronto, Ontario, replacing an out-dated Lotus-Notes application. This custom solution allows for easy submission of requests, a fully escalated approval process with Notifications, picking items by Vendor and much more.

November 2009 - New .Biz Spell Check feature

    A new spell check feature has been added to .Biz. It's all included in the new download at no extra cost.

October 2009 - New BlackBerry Application under Development

    A new BlackBerry application, BizBerry, is under development that will allow Agents and  Users to Search, Create and Update Incidents, add Worklogs and Close Service Requests all from their Blackberry. Expected Release date is forth quarter 2009..

September 2009 - Bank Consulting Services Continue

    EasyAccess Business Solutions Inc. continues to see an increase in our Services Division with one of Canada's largest banks. Currently .Biz is replacing a Requisition Management application originally developed by IBM.

August 2009 - Large Canadian Bank rolls out .Biz globally

    One of EasyAccess's longest standing clients and one of Canada's larges banks has engaged our Consulting Services to help roll out .Biz worldwide. Currently being used at bank locations in Toronto, London, Singapore, Tokyo and New York, the intial roll-out included Incident Management. The next major application the Bank is rolling out is our Requisition Management, in order to replace an existing application and consolidate under .Biz.

June 2009 - Consulting Services Continue

    EasyAccess Business Solutions Inc. continues to see an increase in our Services Division with customers requesting customizations to the .Biz product.  Existing customers are finding that with little changes .Biz can work in many departments and areas of their business, thus reducing their expenses

May 2009 - Global Interest in .Biz

    The .Biz product is not limited to the North American market.  Inquiries and sales have been made throughout the globe in many different continents.  Currently the product supports English and French languages, but support for other languages is coming soon.

March 2009 - New .Biz Evolution is Coming

    Biz Evolution will give .Biz software a new look and feel, while still maintaining all of its original features, functions and backend.  You can get a sneak peak at it by trying the On-line Demo. 

February 2009 - New Single Sign On and 2-Way E-Mail

   We are very pleased to announce our new .Biz Single Sign On feature, that automatically detects your Login and let's you into .Biz seamlessly.

  As well, we now have a full two-way e-mail submission and update feature, which monitors a Mailbox and creates or updates Incidents, saving any attachments and notifying the Agents and end users of updates.

   We are very pleased to announce our new Hosted .Biz service, a fully web-based hosted version of .Biz. This allows you to quickly implement an IT Service Management solution without the up-front costs or long term commitment. Just sign up by the month starting at $25/month.

  Our first customer for the new Hosted .Biz is a group of Remedy/BMC Consultants working remotely together on Projects for their clients. This allows the Consultants and Clients to have access to their IT Service Management application anywhere, anytime, without the overhead of maintaining their own environment, allowing them to focus on their core business.

   As well, new features to the Purchase Order module have been published, allowing users to submit Purchase Orders from the Service Request module. Purchase Orders can now have approvals, as well as a Categorization of the Line Items, a 'My Favourites' Line Item feature and much more.

   With a very successful roll-out at TD Bank in Toronto, the solution is now being used World-Wide in Toronto, Tokyo, Hong Kong, Singapore, Sydney Australia, Vancouver, Calgary, Montreal and Quebec City, all from a single installation of .Biz. This demonstrates how .Biz is truly designed to be a World Wide Web Application, reliable, scalable and easily deployed as an Enterprise Global Solution to offices and departments around the world.

   After many updates to the product, we are pleased to announce the updated documentation for .Biz. This is available for download from our downloads page, as well as it is embedded in the updated setup program. A new Users Guide helps End Users to easily understand .Biz.

    This demonstrates our commitment to our customers and to ensure easy upgrade and forward compatibility, making .Biz a solid future-focussed investment.

April 2008 - .Biz Requisition coming soon!

    We are now in the development completion phase of our new Requisition Module, and expect to release this new feature shortly. Stay tuned for more information...

March 2008 - .Biz v2 Source Code now released

    Our development team has just completed a 4 month upgrade and test period of .Biz, and we are pleased to now make the new .Biz v2 Source Code available. For existing .Biz clients, this source code upgrade is free.

February 2008 - .Biz lands prestigious Client

    We are very pleased to announce that the worlds largest software company has chosen .Biz over all other ITSM solutions. Our Web Site transparency, our solid Architecture and Source Code availability were the key points that separated .Biz from the crowd.

    In February we also welcomed new clients in Ireland and United States. As well, we provided services to enhance an existing .Biz custom solution to a client in South Africa.

    New product development includes the new Data Viewer and Exporter, allowing for easy custom report generation and export to Excel and .PDF. Charting is included, and will continue to be enhanced in future releases.

January 2008 - Biz v2.0 is now available!

    .Biz v2.0 is now released.  This new version is now available for Visual Studio .NET 2005 and NET 2.0. Enhancements in .Biz v2.0 are:

   Improved Performance

   Closer integration to Active Directory via LDAP

   Ported to latest Microsoft Platforms and technologies

   Improved ITIL processes within base product

   and much more...:

December 2007 - Preparing for v2.0

     EasyAccess Busines Solutions is currently working on our new v2.0 to be released in January. There are many improvements planned, stay tuned for more...

November 2007 - Consulting Services on the Rise

    The Consulting Services Branch of EasyAccess Business Solutions Inc. has had a strong showing this quarter.  Additional functionality, new reports, changes to workflow and custom definitions has been created for new and existing customers.  Using the Design Change Request process, customers have been easily able to request new changes to their existing .Biz product.  Changes have been completed for several customers including a Canadian Bank, a Telecom Company, a HealthCare provider and a Automaker in South Africa.  Consulting services have already been booked for January, call now to get in the schedule.

October 2007 - International Bank implements custom Help Desk

  An existing customer for years, Citibank implemented a custom solution, CitiHelp out of Boston, MA..

October 2007 - Major Bank implements .Biz across Canada

   The initial roll-out of .Biz at HSBC in Canada proved so successful, it has been rolled out to other departments at HSBC operations, as well as across Canada at the individual Branches.

September 2007 - Municipality in UK selects .Biz

   After having a personalized walk through of .Biz and trying the free 90 day Trial, .Biz was purchased by a municipality in UK, the City of Carlisle, United Kingdom.

September 2007 - EasyAccess survives merge at Telecom

  One of our longest standing customers, Petrocom, New Orleans, LA, recently merged with several other Telecom Providers. During this merge, all parties technologies were reviewed, and it was decided to adopt EasyAccess as the primary platform for IT Service for the new company, Broadpoint.

August 2007 - Customized Solution Delivered to Health Care Service Provider

      EasyAccess Business Solutions has supplied a customized solution focusing on Incident Management and Change Management to replace an existing Remedy solution in Dallas TX.

July 9, 2007 - .Biz in Canadian Government Council

     The government run Canada Council of the Arts in Ottawa, Canada, purchased .Biz. because it fit their needs out-of-the-box, particularly the Asset Management module which allowed them to keep track of all assets within their organization.

May 11th, 2007 - .Biz at Global Communications Supplier

     EasyAccess Business Solutions is supplying Andrew Corp., a global designer, manufacturer, and supplier of communications equipment, services, and systems with a Custom .Biz solution. It allows the tracking of their Equipment at Customer Sites and their Incidents, with an easy to use Customer login. This is a rapid deployment, offering a full featured custom solution in short time. Stay tuned for more details.

April 15th, 2007 - .Biz v1.1 is now available!

     .Biz v1.1 is now available for download and upgrade. New features include our Survey Module, enhanced Time Management and an improved Help Console. View the new version Live On-Line or download it from our Downloads page.

April 2007 - .Biz wins US Health Care Service Provider

    EasyAccess Business Solutions is pleased to announce the roll-out of .Biz at one of US most innovative service provides to the Health Care Industry, Broadlane. Stay tuned for more details...

     "We beat out the Industry leader in ITSM solutions at this account, Remedy ARS, a testament to our product and exceptional service" - Nic Nielsen

March 2007 - .Biz conquers another Continent!

     EasyAccess Business Solutions is pleased to welcome on board one of the worlds largest automakers affiliate in South Africa, Toyota South Afrrica. Stay tuned for more details....

February 2007 - .Biz Rolls across Canada at HSBC

     EasyAccess Business Solutions is pleased with the successful roll-out of .Biz at one of the worlds largest banks. The solution is a customized Service Request application, where Bank Branches initiate requests such as Account Openings, Account Closures etc.. and at the Bank's Canadian Headquarters in Toronto, these requests are handled by Agents.

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