.Biz Incident Management

 

         The .BIZ Incident Management Module provides a solid foundation for a complete IT Incident Management.  .BIZ is based on best practices and includes

 

  • Incident
  • Problem
  • Known Error
  • Knowledgebase

 

      The .Biz framework provides advanced incident workflow management and includes a comprehensive set of features to ensure the quickest possible resolution of service interruptions.

 

       All of these features are included:

 

  • Contact user interface for end-user self service
  • Management Console for real-time Service Delivery Monitoring
  • Automatic Agent and Group Assignments
  • 4 Tiered Categorization
  • Automatic Escalations
  • Automatic Notifications
  • Single Click Problem and Known Error creation based on Incident
  • Time Calculations in user defined Business Hours
  • Whiteboard & Message Board
  • Attachments
  • Permissions
  • Field Level Auditing
  • Active Directory and MS Exchange Integration
  • Web based Crystal Reporting
  • Fully integrated into the .Biz framework
  • Associations
  • Quick tickets
  • and much more...

 

                To Download the .Biz Brochure, click here .Biz Information Brochure

 

 

 

 

     Click here for .Biz Brochure...

 

Incident Requests

Best Practices are used to manage an incident in its entire life cycle

1.  Root Cause Analysis.

2.  Product Categorization.

3.  Identify business process affected by incidents

4.  Eliminate duplicate incidents.

 

Problem Requests
Problem Management identifies defects within the IT infrastructure and eliminates recurring incidents

 

Known Error Requests
Known Error Management provides Work Arounds and Resolutions to identified Problems.

 

Knowledgebase
Built-in Knowledgebase provides solutions to common problems.
For more information, Call 905-729-3459

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