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.Biz Change Management
The .BIZ Change Management Module will manage and track the
life cycle of Change Requests and Tasks. It identifies the impact
and risk of proposed Changes on a business and through proper
approvals ensures that all actions are taken for a successful
change completion. All dependent tasks related to a Change
Request will also be monitored and tracked.
All of these features are included:
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Pre-Defined Tasks
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Pre-Defined Approvals
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Automatic Agent and Group assignment
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Automatic Notifications
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Automatic
Escalations
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Attachments
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Permissions
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Field Level Auditing
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Web based Crystal Reporting
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User Defined Business Hour Time calculations
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Associations
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Tiered Categorizations
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Sequenced Tasks
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and much more...
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benefits arising from these features include:
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A
higher turnaround of changes, and reduction of duplicated
effort and rework
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Increased employee participation in critical business
processes
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Escalation of change requests, eliminating bottlenecks in
the change process
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Incorporation of defined security controls into change
processes
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Visibility of all change requests, enabling managers to
assess the status of changes impacting their departments
To Download the .Biz Brochure, click here
.Biz Information Brochure
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Click here for .Biz Brochure...
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Change Requests |
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Best Practices are used within the Change Module
1. Root Cause Analysis.
2. Product Categorization.
3. Identify business process affected by change
requests.
4. Eliminate duplicate Change Requests.
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Task
Requests |
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Task Requests can be Created, Tracked and Managed. |
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Approval Requests |
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Pre-defined and additional Approval Requests can be
related to each Change Request. |
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